This story was initially revealed and final up to date .
Some people utilizing the brand new ASUS ROG Telephone 3 are having points taking part in again HD content material in sure apps like Netflix. The trigger, as a few of our extra savvy readers may anticipate, is a matter with Android’s Widevine DRM system, with some cellphone house owners reporting that their L1 Widevine state has been misplaced, relegating them to straightforward definition playback. Nonetheless, ASUS tells us it is conscious of the difficulty and there is a repair, however you need to ship your cellphone in to get it.
It is not clear if all gadgets are affected or if the difficulty is simply affecting a handful of models, however there are sufficient stories over at ASUS’s ZenTalk boards to make it clear it’s a development that impacts not less than some ASUS ROG Telephone 3 house owners — and doubtlessly some Zenfone 7 Professional house owners, although there are fewer stories there.
Left: Widevine reporting L3 in DRM Data. Proper: L3 reported within the Netflix app.
The problem is clearly tied to a lack of Widevine L1 standing, with the telephones falling again onto L3 — that is the lowest safety stage which gadgets can often implement purely in software program with none hardware-backed components, and which was alleged to be damaged final yr. Affected gadgets point out L3 Widevine standing when checking in apps like DRM Data, they usually’re unable to play higher-definition content material from providers like Netflix that require the next safety standing.
Some prospects declare the autumn to Widevine L3 occurred following a latest replace, whereas others declare it occurred immediately and all by itself, with stories stretching again to October. Buyer assist representatives in associated discussion board threads have been reaching out to these affected by way of DM. Responses point out they’re being instructed to ship the telephones to service facilities to be re-flashed with the proper firmware. Nonetheless, some declare the difficulty nonetheless persists following this process.
Notably, the OnePlus 8 Professional had an analogous however short-lived situation earlier this yr, mounted by way of a later replace. Whereas the trigger could fluctuate, a future replace may be capable to repair the issue for affected ASUS telephones.
ASUS tells us this situation will be mounted for these affected, however it will not be easy. Sadly, the issue cannot be solved by way of an replace, and though the corporate tells us the issue has since been mounted (so, presumably, there should not be any new instances), rectifying the difficulty on telephones which have it requires that they be despatched to a service heart. We encourage affected prospects to contact assist to make these preparations.