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Google Messages has been bugging out for some with empty dialog lists and threads


Google’s Messages app may be praised for bringing common RCS messaging to all the world, however not too long ago, some of us aren’t so pleased with it. For the final month or two, some Messages customers have had problem utilizing the app in any respect, struggling clean screens, empty threads, and tedious delays when it does work, all paired with annoying “Messages is doing work within the background” notifications.

Particular signs for the issue are constant amongst these affected, although the timing and presence of the problems aren’t. The best to look at is a clean display when opening the Messages app, although it is an intermittent difficulty that may occur simply a few times over a interval from hours to days. At different occasions, the listing of messages could seem, however loading a person thread could provide a clean display, or bouncing between threads can set off the issue. Lots of these with the problem report normal lag and delays sending or receiving messages when it does work appropriately, and an intermittent notification that states “Messages is doing work within the background,” which has been recognized to seem innocuously in different circumstances, however which reviews point out is tied to this downside as nicely.

Primarily based on these signs, this seems to be a separate difficulty from the current Provider Providers bug that prevented SMS messages from being despatched or obtained.

Left: The notification affected customers get at occasions. Proper: The Messages app displaying a clean display. 

Experiences have been growing going again to across the finish of November, and current Play Retailer opinions point out the problem is going on for increasingly more Messages customers. (Although there is a smattering of reviews going even additional again, the timing of reviews signifies a major change of some form occurred round November.) Anecdotally, none of us at Android Police has observed the problem.

Current unfavourable opinions from the Play Retailer itemizing mentioning among the signs. 

Though the majority of reviews at venues like Google’s product boards are for patrons with Pixels, different units are additionally affected. Wiping app cache or storage for Messages reportedly doesn’t repair the issue. A manufacturing facility reset can remedy it for a short time, however reviews point out the problem can crop up once more, and the precise reason behind the return is unknown.

Many have briefly solved the problem by rolling again to an older model of the app whereas avoiding updates. Model 6.0.117 is unaffected, in accordance with reviews, although that is a seven-month-old construct at this level, and it is not prone to work without end. Switching to a distinct SMS app additionally fixes the problem — although which will imply giving up RCS messaging.

We have reached out to Google for extra data concerning the problem. Within the meantime, these affected can attempt rolling again to that earlier model of the Messages app, or simply change to a distinct one completely.


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