Some of us utilizing the brand new ASUS ROG Cellphone 3 are having points taking part in again HD content material in sure apps like Netflix. The trigger, as a few of our extra savvy readers may count on, is a matter with Android’s Widevine DRM system, with some cellphone homeowners reporting that their L1 Widevine state has been misplaced, relegating them to straightforward definition playback.

It is not clear if all units are affected or if the problem is barely affecting a handful of items, however there are sufficient studies over at ASUS’s ZenTalk boards to make it clear it’s a development that impacts at the least some ASUS ROG Cellphone 3 homeowners — and doubtlessly some Zenfone 7 Professional homeowners, although there are fewer studies there.

Left: Widevine reporting L3 in DRM Data. Proper: L3 reported within the Netflix app.

The difficulty is clearly tied to a lack of Widevine L1 standing, with the telephones falling again onto L3 — that is the lowest safety degree which units can often implement purely in software program with none hardware-backed parts, and which was alleged to be damaged final 12 months. Affected units point out L3 Widevine standing when checking in apps like DRM Data, they usually’re unable to play higher-definition content material from providers like Netflix that require the next safety standing.

Some prospects declare the autumn to Widevine L3 occurred following a current replace, whereas others declare it occurred all of a sudden and all by itself, with studies stretching again to October. Buyer help representatives in associated discussion board threads have been reaching out to these affected by way of DM. Responses point out they’re being instructed to ship the telephones to service facilities to be re-flashed with the proper firmware. Nevertheless, some declare the problem nonetheless persists following this process.

Notably, the OnePlus 8 Professional had an analogous however short-lived situation earlier this 12 months, fastened by way of a later replace. Whereas the trigger might range, a future replace may have the ability to repair the issue for affected ASUS telephones.

We have reached out to ASUS for remark, however a response wasn’t instantly forthcoming. If and once we get any new data, we’ll make sure you let you recognize.